pschmid.net - Support
Manual
- Part 0: Installation
- Part 1: Tabs & Groups (watch it as demo)
- Part 2: Individual Commands
- Part 3: Classic UI Tabs
- Part 4: Working with (multiple) customizations
- Part 5: Using RibbonCustomizer™ for RibbonX development
Customer Support
Questions about your orders and transaction are handled by share-it. Go to the Customer Care Center.
Technical Support
Technical support is available in English and German.
- Error: Installation of V1.1 fails with the message "An error occured
attempting to install pschmid.net Ltd. - RibbonCustomizer™ Add-In"
Resolution: Please make sure to remove all versions of RibbonCustomizer™, especially any V1.1 beta build, and try installing it again. If the installation still fails, contact support via email (please attach the setup log file to the email).
If you are experiencing technical problems with RibbonCustomizer™ (e.g. the add-in does not appear in an Office program), please submit the pschmid.net Support Tool Report with your support request.
RibbonCustomizer Starter Edition
Support for the free edition of RibbonCustomizer™ is only available via the Starter Edition support forum.
RibbonCustomizer™ Professional
As a valued customer, you can choose between two support options:
pschmid.net Support Tool
The pschmid.net Support Tool collects relevant system information and saves it in a text file named "pschmid.net Support Tool Report.txt" on your Desktop. When requesting support, please attach this file to your email or forum post. To generate the file, download and run the support tool. You have to save the support tool on your computer and run it from that location. The support tool collects the following information: information about your operating system (version, language, .NET runtime version), all registry keys created by pschmid.net programs, all registry keys used by Office to load RibbonCustomizer™, information about all files installed and created by pschmid.net programs and information about your installed Office 2007 version (specifically, it collects the version information for all five ribbon applications). The report enables us to quickly pinpoint and troubleshoot most problems you might ever experience with RibbonCustomizer™.
Download the pschmid.net Support Tool (save to a location on your computer and run it from there)